Returns & Exchanges
At Oyela, we want you to love your fashion finds; if you are not completely satisfied, you can return or exchange eligible items within 7 days of delivery. All items must be unworn, unwashed, and have the original tags intact to qualify for a full refund.
Initiate Request
Log into your Oyela account, navigate to 'My Orders', and select the 'Return/Exchange' option for the specific item you wish to send back.
Quality Check Preparation
Securely pack the items in their original packaging, ensuring all brand tags, manuals, and accessories are included to pass our quality inspection.
Schedule Pickup
Choose a convenient time slot for our courier partner to collect the package from your doorstep, or drop it off at a designated partner location.
Refund Processing
Once our warehouse receives and verifies the condition of your return, your refund will be credited to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing